Home · Quality
Good care,
visible and open to discussion
You should be able to rely on safe, professional and personal care. We therefore measure and discuss our quality, learn from experiences and explain how you can have a say, make a complaint or request documents.
Quality we measure and improve
Stichting Brunnera is HKZ-certified. Internal and external audits, quarterly checks of client records, annual reviews, independent client satisfaction surveys and professional development help us maintain a solid foundation and improve step by step.
Handling your information carefully
We need information to provide good care, and your privacy remains important. We process personal data in accordance with the GDPR, protect information, and use or share it only when there is a clear, permitted reason.
Discussing a complaint or concern
Are you dissatisfied, concerned or do you have a suggestion for improvement? Let us know. We listen, handle your report carefully and use experiences to improve care and services.
The voice of clients
The clients’ council has three members and represents clients’ shared interests. Members are appointed for two years. The council has a right to information and gives the management both requested and unsolicited advice on care, services and policy.
Read how we work and what your rights are
Here you can find documents about privacy, complaints, quality and care arrangements. The documents are in Dutch. If the document you need is missing or you would like an explanation, contact us; we can send it to you or talk you through it.
Privacy statement
Read which personal data we process, why we process it and what rights you have (PDF, in Dutch).
Complaints procedure
Read how to discuss and submit a complaint and what happens next (PDF, in Dutch).
Quality report
Read how we measure quality, assess results and sustain improvements (PDF, in Dutch).
Care agreement
View the standard arrangements for our care services and mutual expectations (PDF, in Dutch).
House rules
View the arrangements for a safe and comfortable environment for clients and visitors (PDF, in Dutch).
Unable to open or find a document? Email info@stichtingbrunnera.nl; we are happy to help.
Do you have a question, concern or complaint?
Contact us about quality, privacy, client participation or a complaint. We listen without judgement, provide clear information and discuss a suitable next step.